Meet the team

Mark Roberts
Group Data & Lead Support.

Mark works primarily within Surface Works, the vehicle-protection business he co-founded, while also supporting the wider Digitally Charged group of companies with data management, lead processing and the practical handling of customer and campaign enquiries.

Mark Roberts at Surface Works
Mark Roberts

Biography

Mark Roberts

Mark works primarily within Surface Works, where his day-to-day focus is vehicle protection, customer experience and the practical running of the business.

Across the wider Digitally Charged group of companies, Mark also supports data management and lead processing. He helps keep enquiries organised, checks that useful information is complete, supports lead allocation and makes sure customer and campaign data reaches the right business and the right people.

Mark’s main responsibility remains Surface Works. His group role is deliberately practical: helping ensure the interest generated by marketing becomes an organised, actionable lead rather than disappearing between systems or teams.

Key skills

Experience

Surface Works operations and customer experience.

Data management and organisation.

Lead processing, checking and routing.

Motorcycle and automotive-sector experience.

Contribution

What they bring to the team

Group data-management support.

Lead processing and operational handover.

Keeping enquiry information complete and usable.

Supporting the link between marketing activity and customer follow-up.